RocketCheckout Docs
Current guidance for SDK rollout, event quality, destination routing, support paths, and the RocketCheckout versus ByteBoon delivery boundary.
Overview
RocketCheckout is the merchant-facing revenue and signal operations layer. The core work covers checkout improvement, recovery flows, canonical event mapping, consent-aware signal handling, and server-side destination delivery.
RocketCheckout does not position itself as a custom development agency. When a merchant needs native platform engineering or bespoke build work, that handoff goes to ByteBoon while RocketCheckout stays responsible for signal health and operational guidance.
RocketCheckout Handles
- SDK onboarding and rollout planning
- Canonical event mapping and payload validation
- Consent-aware server-side routing operations
- Destination delivery monitoring and troubleshooting
- Checkout recovery and signal quality guidance
ByteBoon Handles
- Custom native platform builds
- Bespoke plugin or theme engineering
- One-off implementation projects outside the standard rollout model
- Deep custom storefront engineering retained beyond RocketCheckout operations
Launch Workflow
Create the merchant workspace
Start in the app, add the store, and pick the plan that matches the expected routing scope.
- Use Dashboard > Stores to add the merchant storefront
- Confirm platform, store URL, and expected destination coverage
- Choose the plan before enabling production routing
Connect the commerce platform
Install the supported connector or complete the required platform connection flow.
- Authorize the supported connector for Shopify, WooCommerce, BigCommerce, Magento, or PrestaShop
- Confirm store credentials and webhook access where required
- Validate that the merchant environment is reachable from RocketCheckout
Complete SDK and event setup
Canonical purchase events, consent state, and identifiers must be clean before routing starts.
- Map the canonical purchase event and required order fields
- Verify consent gating for each enabled destination
- Check identifiers such as email, phone, or external IDs where supported
Enable routing and monitor delivery
Once the event contract is clean, enable routing and watch delivery health before scaling traffic.
- Turn on destination routing in the supported plan tier
- Watch for deduplication, latency, and payload completeness issues
- Use support for rollout validation before expanding coverage
Platform Coverage
Shopify
SupportedManaged app onboarding with store authorization, event validation, and routing support.
- Connector-led setup
- Webhook validation
- Recommended first path for most merchants
WooCommerce
SupportedREST-backed connection with event and order data checks before routing goes live.
- Connector/API setup
- Endpoint reachability review
- Event quality validation
BigCommerce
SupportedApp and credential onboarding with delivery-health monitoring after activation.
- API credential flow
- Order field validation
- Routing readiness review
Magento / PrestaShop / Headless
Scoped supportSupported through the current connector and rollout model, with custom/native engineering escalated when needed.
- Connector-first approach
- Manual validation may be required
- ByteBoon escalation for custom native work
Signal Routing And Destinations
The routing layer is built around clean canonical purchase events, destination-specific transforms, deduplication, and delivery monitoring. Routing should only be enabled after consent, identifiers, and required order fields are confirmed.
Readiness Checklist
- Consent logic is confirmed before server-side forwarding
- Purchase events include required order, customer, and value fields
- Deduplication strategy is defined where browser and server events coexist
- Destination credentials are current and tested
- Delivery monitoring is reviewed after each rollout
Supported Destinations
- Meta Conversions API
- Google Enhanced Conversions
- TikTok Events API on supported plans
- Internal delivery reporting and signal quality scoring on higher tiers
Plans And Support
Starter
$249/moBest for merchants starting with checkout improvement and baseline support.
- Email support
- 48-hour response target for non-urgent requests
- Knowledge base and implementation guides
Pro
$499/moAdds signal operations support, faster turnaround, and emergency handling.
- Priority support for routing and event-quality issues
- 24-hour response target for general requests
- 1-hour emergency response for critical production incidents
- Screen-share troubleshooting and SDK guidance
Scale
$999/moFor teams running larger paid programs and needing deeper signal coverage and operational support.
- Everything in Pro support
- Advanced routing and signal quality support
- Weekly optimization calls
- Dedicated account manager
Enterprise
CustomFor multi-store or advanced routing programs with contractual support expectations.
- Dedicated account manager
- 2-hour response target
- Phone and video support
- ByteBoon engineering referral for custom/native work
- SLA-backed service commitments
Troubleshooting
Destination delivery is missing or delayed
- Confirm the event was emitted after consent was granted
- Check required identifiers and order value fields
- Verify destination credentials and merchant environment settings
- Use support when delivery health stays degraded after initial retries
Deduplication is inconsistent
- Review the browser versus server event pairing strategy
- Confirm event IDs are stable for the same purchase
- Validate that only one canonical purchase record is produced per order
Connector setup does not complete
- Check the platform authorization flow and credentials
- Confirm store URLs and reachable endpoints
- Retry after resolving platform-side permission issues before opening support
Need More Detail?
The Help Center covers operator playbooks, while the support page explains response times, emergency paths, and escalation rules.
Need Implementation Help?
Use RocketCheckout for rollout, routing, and signal operations. For custom/native engineering, we coordinate a ByteBoon handoff.