Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of RocketCheckout's eCommerce optimization platform, analytics services, and signal routing infrastructure ("Service"), operated by RocketCheckout ("we," "us," or "our"). By creating an account, installing our SDK, or using any part of the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Description of Services

RocketCheckout provides eCommerce merchants with:

• Checkout flow optimization and conversion rate analytics
• Funnel performance dashboards and reporting
• Server-side conversion event collection and forwarding
• Signal routing to advertising platforms (Meta, Google, TikTok)
• SDK integration support for Shopify, BigCommerce, WooCommerce, and other platforms
• Merchant recovery workflows (abandoned checkout re-engagement)
• Ongoing platform support and operational guidance

Custom native development services are provided separately through ByteBoon and are governed by separate agreements.

3. User Accounts

To access the Service you must create a merchant account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your credentials secure and not share them with unauthorized parties
• Notify us immediately of any suspected unauthorized access at contact@rocketcheckout.com
• Accept full responsibility for all activity that occurs under your account

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or advertising platform policies
• Infringe on the intellectual property rights of any party
• Transmit malicious code, spam, or engage in phishing activities
• Attempt unauthorized access to our systems, data, or other customers' accounts
• Interfere with the operation, performance, or security of the Service
• Misrepresent conversion events, inflate metrics, or commit ad fraud
• Generate fraudulent or synthetic tracking signals to manipulate attribution or reporting
• Use tracking and signal routing features to collect data beyond what is disclosed in your privacy policy or without appropriate user consent
• Use the Service for any illegal, fraudulent, or deceptive purpose
• Circumvent rate limits, access controls, or usage restrictions

We reserve the right to suspend or terminate accounts that violate these standards without prior notice.

5. API & SDK Usage

Access to the RocketCheckout API and SDK is subject to these additional terms:

• You may not reverse engineer, decompile, or extract source code from the SDK
• API keys are confidential — do not expose them in client-side code or public repositories
• You must respect rate limits; sustained abuse may result in throttling or account suspension
• The API and SDK are provided for the purpose of integrating your store with RocketCheckout's platform only
• You must not use the API to build a competing product or service
• We may deprecate API versions with 60 days' notice; continued use of deprecated versions is at your own risk

6. Payment Terms

Subscription Fees

Access to the Service is provided on a subscription basis. Fees are as described in your chosen plan at the time of subscription.

Billing

• Subscriptions are billed in advance on a monthly or annual cycle
• Payment is due immediately upon subscription or renewal
• We accept major credit cards and other payment methods as presented at checkout
• All fees are exclusive of applicable taxes, which are your responsibility
• Failed payments may result in service suspension after reasonable notice

Refund Policy

We offer a 30-day money-back guarantee for first-time subscribers. Refund requests must be submitted within 30 days of your initial subscription date to contact@rocketcheckout.com. Subsequent renewals are non-refundable except where required by law.

7. Performance Disclaimer

Actual outcomes depend on factors outside our control, including but not limited to:

• Quality and volume of store traffic
• Accuracy and completeness of your integration and SDK implementation
• Advertising platform policies and algorithm changes
• Product pricing, competitiveness, and market conditions
• Seasonal trends and external economic factors

Case studies and performance benchmarks shared in our marketing materials represent results from specific implementations and should not be interpreted as guaranteed outcomes.

8. Intellectual Property Rights

The Service and all its original content, features, algorithms, and functionality are and will remain the exclusive property of RocketCheckout and its licensors, protected by copyright, trademark, and other laws.

You retain full ownership of your store data, customer data, and website content. By using the Service, you grant RocketCheckout a limited, non-exclusive license to access and process your store data solely to provide the optimization and analytics services described herein.

This license terminates upon account cancellation. We do not claim ownership of any data you bring to the platform.

9. Data & Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you represent and warrant that:

• You have the legal right to share your customers' data with us for processing purposes
• Your data collection practices comply with applicable laws including GDPR and CCPA
• You have obtained all necessary user consents before transmitting data to advertising platforms via our signal routing features
• You will implement a compliant cookie consent mechanism on your storefront when using our tracking SDK
• You accept sole responsibility for compliance with consent obligations in your operating jurisdictions

Advertising Platform Disclaimer

RocketCheckout transmits conversion signals to third-party advertising platforms (Meta, Google, TikTok) on your instruction. We are not responsible for how those platforms receive, store, use, or act upon the data once transmitted. Each platform operates under its own terms of service and data policies, which you agree to independently when using their advertising services.

Enterprise customers may request our standard Data Processing Agreement (DPA) at rocketcheckout.com/dpa.

10. Service Availability

We target best-effort uptime for all platform components but make no guarantee of uninterrupted availability. The Service is provided on an "as available" basis. We may:

• Perform scheduled maintenance with reasonable advance notice
• Deploy emergency updates or security patches as required
• Temporarily suspend service components for technical reasons
• Modify, add, or remove features with reasonable notice to affected users

Enterprise customers requiring formal SLA commitments should contact us at contact@rocketcheckout.com.

11. Limitation of Liability

To the maximum extent permitted by applicable law, RocketCheckout shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or cost of data recovery
• Loss of goodwill or reputational harm
• Damages resulting from third-party advertising platform policy changes

Our total aggregate liability for all claims related to the Service shall not exceed the total fees paid by you during the twelve (12) months immediately preceding the claim.

12. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or completeness of analytics data
• Warranties that the Service will be uninterrupted, error-free, or virus-free
• Warranties regarding results from advertising signal routing
• Warranties related to third-party platform integrations or API availability

13. Indemnification

You agree to indemnify, defend, and hold harmless RocketCheckout, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) your failure to obtain necessary user consents for data processing activities.

14. Termination

• You may cancel your subscription at any time through your account dashboard; access continues until the end of the paid billing period
• We may suspend or terminate your account for material violations of these Terms, with or without prior notice depending on severity
• We may discontinue the Service with 30 days' advance notice to registered merchants

Upon termination, your access to the Service ceases. You may export your data within 90 days of termination, after which it will be deleted per our data retention policy. Provisions that by their nature should survive termination (including intellectual property, indemnification, and limitation of liability) will survive.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be resolved in the state or federal courts located in Delaware, and both parties consent to personal jurisdiction in those courts.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify registered merchants of material changes via email at least 14 days before they take effect. Continued use of the Service after the effective date of changes constitutes your acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

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