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Get expert help with RocketCheckout SDK rollout, event quality, and destination routing. For custom engineering, we coordinate handoff to ByteBoon.
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Emergency Support
Store down? Critical issue? Get immediate help for urgent problems that affect your sales.
General Support
Questions about SDK setup, consent gating, or destination delivery? Our team is here to help.
Signal Readiness Review
Not sure where tracking breaks? Get a fast SDK and routing readiness review.
Self-Service Resources
Documentation
Comprehensive guides and tutorials
Live Chat
Coming soon - Real-time support
Community
Connect with other users
Upgrade Plan
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Frequently Asked Questions
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Support by Plan
Different support levels based on your subscription plan
Starter Plan
Basic support capabilities
/mo
Includes:
- •Email support
- •48-hour response time
- •Knowledge base access
- •Basic troubleshooting
Pro Plan
Priority help and emergency responses
/mo
Everything in Starter, plus:
- •Priority email support
- •24-hour response time
- •Emergency 1-hour access
- •Screen sharing sessions
- •SDK routing guidance
Scale Plan
Dedicated guidance & robust routing
/mo
Everything in Pro, plus:
- •Weekly optimization calls
- •Dedicated account manager
- •Custom signal diagnostics
- •Priority escalation routing
- •1-hour critical response
Enterprise
White-glove support and custom SLA
Contact for pricing
Everything in Scale, plus:
- •2-hour resolution SLA
- •Phone & video support
- •Quarterly business reviews
- •ByteBoon engineering referral
- •Contractual SLA guarantee
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Can't find what you're looking for? Our expert team is ready to assist you personally.