Help Center
Operator guides for setup, dashboard data, recovery, signal quality, and troubleshooting.
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Getting started with RocketCheckout
Create your workspace, add the first store, connect the source, and understand what data appears first.
How store selection works across the dashboard
Understand All Stores, selected-store pages, sidebar labels, and why every page should respect the active store.
Supported platforms and connectors
Understand which storefronts fit the standard connector, plugin, module, or SDK rollout model.
Source connection and heartbeat status
Learn how RocketCheckout decides whether a store is connected and why a single old install is not enough.
Analytics dashboard and conversion goals
Read analytics cards, chart ranges, goals, and why visitor counts can differ from page views.
Performance dashboard and SDK samples
Understand LCP, INP, CLS, SDK performance samples, skeleton loading, and chart gaps.
SEO dashboard and revenue recommendations
Use SEO as a conversion and revenue tool, not just a reporting page.
Recovery dashboard and abandonment capture
Understand recoverable checkouts, captured email or phone, recovered revenue, and attribution.
Checkout Testing baseline and visitors
Understand tracked visitors, baseline thresholds, active tests, and when testing unlocks.
Signal routing and destinations
What has to be true before server-side forwarding is safe and useful.
Validating event quality
Check identity, click IDs, event IDs, currency, value, and routing health before scaling traffic.
Troubleshooting delivery and deduplication
What to look at when events are missing, duplicated, weak, or delayed.
Billing and plan changes
Understand plan tiers, time range limits, setup options, support expectations, and billing changes.
Support and escalation paths
Know when to use regular support, emergency support, or a signal and revenue review.
Account access and deleted accounts
What happens when an account is deleted, deactivated, or no longer accessible.
Data handling and privacy basics
A plain-language summary of what RocketCheckout needs for tracking, recovery, routing, and support operations.